WE WILL START BY SAYING THAT, WE ARE NOT THE FASTEST COMPANY WHEN IT COMES TO DELIVERY. WE ARE HOWEVER THE MOST AFFORDABLE IN TERMS OF PRODUCT PRICING, AND CUSTOMER REWARDS OVERALL, EVERY DAY OF THE YEAR.
As items are sometimes lost by Australia Post, Eco Organic Living recommends that all customers choose Registered Post as their preferred postage method, as Australia Posts policy on items sent by Regular Post states that items will not be replaced, refunded or insured for loss or damage.
WHEN WILL YOU POST MY ORDER AND WHEN WILL I RECEIVE IT?
It's simple at Eco Organic Living. We understand that quick delivery is of major importance. As such:
FOR PAYMENTS VIA CREDIT CARD (Available through PayPal or Stripe)
FOR PAYMENTS VIA CHEQUE, BANK DEPOSIT, MONEY ORDER, PAYPAL (not Credit Cards)
THE ONLY EXCEPTION TO THESE is if the product you have requested is currently out of stock. If this is the case, we will notify you within 72 hours of receiving your order, of the expected delivery time, so that you may decide if you wish to proceed with the order, if you would like to change your order, or if you would prefer a refund until such times as the product/s are back in stock.
For Australian based customers, we also offer SUBSIDISED POSTAGE regardless of the total weight of your order. This is done by setting a Base Fee for your choice of either Standard, or Registered Post.
To receive the subsidised prices you will need to select the 'AUSTRALIA ONLY SHIPPING (STANDARD POST),' or the 'AUSTRALIA ONLY SHIPPING (REGISTERED POST),' Options at the checkout. If you don't select this option, then normal Australia Post postage rates will apply.
Our Subsidised Postage Fees for Australia Only Shipping (Standard Post) are:
Our Subsidised Postage Fees for Australia Only Shipping (Registered Post) are:
If you require your products to be shipped to you by Courier, Express Post, or to be Insured, the actual cost of these services will be added to your order. Additionally, when shipping by one of these non-standard methods, the Maximum Postage Fee will be waived.
Fees for International Orders:
The postage on most orders averages around $12.95 to $45.00. Of course it all depends on where you live and what you order. Postage prices will be calculated for you when you checkout.
DO YOU POST DISCREETLY?
Most definitely. We understand that you don't want everyone to know what you have purchased before you receive it. With this in mind, we post all items in discreet packaging so that they can not be seen prior to you opening your package.
There is also no information on any post packaging that would identify either what you have purchased, or how much you have spent on your purchase.
In the event of a delivery problem, we ask that you contact us within 24 hours of receiving your package so that we resolve the situation.
International Orders - Larger sized orders require a Customs Declaration, which will include a brief description of the contents. Your country may also choose to open and/or scan the package to ensure it meets your Government Safety Standards.
CAN I TRACK MY ORDER?
If you have utilised Australia Posts Registered Post option, we are able to track your order. Australia Post provide an online tracking service for Registered parcels.
You can use it by going to http://auspost.com.au/track/track.html (Please note that Australia Post do not update this system on a regular basis and it is not always a precise indication of where your order is).
We will notify you via Email, or Private Facebook message (if that is your preferred method) of when your order has been shipped. If you have elected for Express or Registered Post, we will also provide you with the tracking number.
MY ORDER HASN'T ARRIVED, WHAT HAPPENS NOW?
Most likely, there has been a delay with Australia Post. If you think that you have waited a reasonable amount of time (remembering to take note of our approximate posting times), please contact us via email at firstname.lastname@example.org with your order details and we will endeavour to find out what has happened as quickly as possible.
For your convenience we have provided a direct link to the Australia Post websites Postage Calculator. This calculator will give you an estimate of postage costs for within and Australia, and for Overseas Shipping.
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